Terms of Service

To ensure clarity, we define certain terms used throughout this Agreement. "Affiliated Providers" refers to independent third-party entities including clinical laboratory service providers, licensed medical professionals and telehealth providers, and fulfillment pharmacies. "Lab Results" refers to the raw data generated from your biological samples, specifically excluding the proprietary formatting or interpretation provided by OneTwenty. "Services" refers to the technology platform and related tools that enable users to access and interact with independent third-party providers, laboratories, and pharmacies.

Eligibility and United States Residency

OneTwenty Services are intended for access and use only by residents of the United States who are eighteen (18) years of age or older. You represent and warrant that you are of sound mind and possess the legal authority to form a binding contract. You must close your browser and cease all use of our Services if you are under the age of eighteen or located outside the United States. OneTwenty does not intend to be subject to the laws or jurisdiction of any non-U.S. territory and makes no representation that our health-scoring algorithms or lab-facilitation tools are appropriate for use outside the U.S.

Gifting and Membership Codes

If you purchase a "Gift" membership, you are responsible for ensuring the recipient meets all eligibility requirements, including the age and U.S. residency rules. Gifting does not transfer ownership of data; the recipient must accept these Terms in their entirety before accessing the Services. Membership codes have no cash value, cannot be resold, and expire as indicated at the time of purchase.

State-Specific Rights (NY and NJ)

Patients residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from OneTwenty for their laboratory tests. Please contact [email protected] to exercise this right.

Accounts, Security, and Termination

To access our Services, you must create a user account. You are responsible for providing truthful and complete information. You are solely responsible for the security of your account credentials. You agree that OneTwenty will not be liable for any loss resulting from unauthorized access to your personal information due to your failure to secure your password. OneTwenty reserves the right to terminate your account at any time, with or without notice, for any violation of these Terms.

OneTwenty Does Not Provide Medical Care

OneTwenty is a health technology company, not a healthcare provider. OneTwenty provides administrative and technology services that enable users to access independent, licensed healthcare providers, laboratories, and pharmacies. OneTwenty does not provide medical care, diagnosis, or treatment.

NEITHER ONETWENTY NOR OUR AFFILIATES PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Your use of the Services does not establish a doctor-patient relationship with OneTwenty. Any clinical services you receive are provided by independent third-party professionals. OneTwenty has no ownership interest in these Affiliated Providers, does not control their clinical decision-making, and disclaims all liability for the quality of care they provide.

All information provided by OneTwenty is for informational and educational purposes only. THE SERVICES ARE NOT APPROPRIATE FOR MEDICAL EMERGENCIES; IF YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY. You acknowledge that reviewing health data is irreversible; once you review your Lab Results, you are committing yourself to an awareness of information that may be distressing or life-altering. You assume all physical risks associated with biological sample collection, including bruising, fainting, or infection. OneTwenty does not warrant the accuracy, completeness, or timeliness of any Lab Results delivered through the Services.

OneTwenty is a direct-to-consumer technology platform and does not provide healthcare services. OneTwenty is not acting as a covered entity or business associate under HIPAA in connection with the Services and does not provide services on behalf of healthcare providers. Certain health-related information may be subject to applicable healthcare privacy laws when handled by licensed providers. OneTwenty applies safeguards designed to protect user information, including safeguards aligned with industry standards for health data security.

Payments, Subscriptions, and Automatic Renewal

OneTwenty is not a Medicare or Medicaid provider and is not enrolled in any federal or state healthcare programs. By choosing to use the Services, you are specifically electing to obtain products on a private-pay basis outside of any insurance plan. You agree that neither you nor OneTwenty will submit a claim for reimbursement to any federal or state healthcare program for the costs of the Services. If you are a federal health program beneficiary, you acknowledge that you are assuming full financial responsibility for all costs.

By providing a payment method, you authorize OneTwenty to charge your account for all fees incurred. SUBSCRIPTIONS WILL AUTOMATICALLY RENEW for additional periods of the same duration unless you cancel at least twenty-four (24) hours before the next billing cycle begins. Fees are non-refundable except where required by law. OneTwenty reserves the right to change its pricing at any time, provided that we notify you of any material changes via the email associated with your account.

Use of AI Chat and Automated Insights

OneTwenty utilizes generative AI-powered tools ("AI Chat") to provide automated support. AI CHAT IS NOT A HUMAN. AI-generated responses are provided solely for informational and educational purposes and are not intended to be relied upon for medical decision-making. You acknowledge that AI technology is known to "hallucinate" and may provide incorrect, outdated, or harmful information. AI Responses are provided "AS IS" and are intended only as an educational supplement. You are solely responsible for verifying the accuracy of all AI-generated content with a qualified physician before making any medical decisions.

Referral Program and Regulatory Compliance

No payments or compensation related to the Services are intended to influence the selection of healthcare providers, laboratories, or services. All compensation reflects fair market value for non-clinical services. If OneTwenty offers referral or promotional programs, such programs will be structured as fixed, fair-market-value incentives for non-clinical services and will not be based on the volume or value of healthcare services.

Intellectual Property and Data Anonymization

OneTwenty and its licensors own all rights, title, and interest in the Services, including all proprietary scoring algorithms and computer code. You grant OneTwenty a limited, non-exclusive, revocable license to use your personal information to provide the Services. Furthermore, you agree that OneTwenty may de-identify and anonymize your data OneTwenty may use de-identified data for research, analytics, and product improvement in accordance with applicable law. OneTwenty will not attempt to re-identify such data. , in accordance with appliable laws. Certain information processed through the Services may be subject to healthcare privacy laws when handled by licensed providers. OneTwenty applies technical and organizational measures designed to protect user information consistent with widely accepted health data security standards.

Third-Party Disclaimers

During the course of using our Services, you may interact with Affiliated Providers, third-party sites or wearable devices. OneTwenty has no control over any third party's terms of service or privacy practices. ONETWENTY DISCLAIMS ALL LIABILITY for the acts or omissions of any third-party provider, including errors in lab analysis, scheduling delays, or the malfunction of wearable hardware. OneTwenty is not responsible for the clinical services provided by such independent third parties, which remain solely responsible for their services in accordance with applicable law.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ONETWENTY AND ITS AFFILIATES SHALL NOT EXCEED THE GREATER OF $100.00 OR THE TOTAL AMOUNT PAID BY YOU TO ONETWENTY IN THE SIX (6) MONTHS PRECEDING THE CLAIM. This limitation applies to all damages, including loss of data, emotional distress, or business interruption.

You agree to indemnify, defend, and hold harmless OneTwenty and its Affiliates from any third-party claims, losses, or damages arising out of your misuse of the Services, your violation of these Terms, or your violation of any third-party rights, including intellectual property or privacy rights.

Dispute Resolution and Binding Arbitration

Any dispute arising out of or relating to these Terms shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Healthcare or Commercial Rules. YOU WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.

Batch Arbitration: If 25 or more similar claims are filed against OneTwenty by the same law firm or coordinated group, OneTwenty may elect to resolve these claims in batches of 100 to ensure efficiency.

Opt-Out: You may opt out of this Arbitration Agreement by sending a clear statement of your intent to [email protected] within thirty (30) days of your first use of the Services.

These Terms are governed by the laws of the State of Delaware. If any part of these Terms is held unenforceable, that part shall be severed, and the remainder shall remain in full force. You may not assign these Terms without our written consent. All notices to OneTwenty must be sent to the address below.

OneTwenty Health, LLC

221 W 9th St

PMB 524

Wilmington, DE 19801

Email: [email protected] | Phone: 201-540-8754